All About Us

Customer Service

Our Policy is to be as helpful as we can, so if you cannot find the information you need on this page, then please send us an email or give us a ring on tel 02920 65 75 85 Monday to Friday 9.00am – 5.30pm and Saturday 9.00am – 5.00pm.

Guarantees

All our frames have a one year guarantee and all our prints are accompanied by a 'Lifetime' guarantee. Saltmarshe Ltd offers the original 'registered' owner a Life Time Guarantee* on the inks and paper used in the printing of editions. If, under due care**, the ink in the print fades, Saltmarshe Ltd will replace the print at our discretion. Should you ever need to use the guarantee, send us the print, a copy of this certificate and your details.
* As indicated by Wilhelm Imaging Research Inc. and subject to Saltmarshe Ltd owning the right to reproduce the image at the time of replacement.
** Displayed under Gallery conditions.

30-Day guarantee
All orders placed with Saltmarshe are subject to a 30 Day Guarantee. If you are unhappy with the product and you inform us within the 30 days, we will exchange the goods or give a refund.

Gift Vouchers

You can buy Saltmarshe Gift vouchers online, at one of our shops, or by phone on 02920 657585. They are available in multiples of £5, £10, £20 or £50 and can be dispatched to any UK postcode together with a card and gift message.

We offer a three month gift exchange policy, starting from the date of purchase, on prints given as gifts. only and this size. The exchange is on the print only, must be like-for-like in shape and must be accompanied by proof of purchase date.

Refund Policy

We do not give refunds but will exchange items to the same value up to 28 days after purchase, as long as the items are in perfect condition and seals on packaging have not been opened. Frames which have been chosen by the customer to frame a print , and are thus used, cannot be refunded. We are however, happy to replace the print and reframe.

Returns Policy

We must be notified by email or by phone of any damaged goods, within three days of delivery. You will be issued with a returns number and a replacement and collection organized within fourteen days.

Placing an Order

We have tried to make your online shopping experience with Saltmarshe as secure, quick and easy as possible. If you do require further assistance please telephone 02920 657585, Monday to Friday 9.00am - 5.30pm and Saturday 9.00am - 5.00pm, or email our customer service team at enquiries@saltmarshe.com

Delivery Options

Standard delivery (three to four days) on all prints and small frames. Larger items will be sent by UK courier and will require a signature on receipt. All international orders will be notified of a delivery charge prior to invoice and dispatch. Alternativey you can buy online and collect from our Cardiff outlet.